Privacy Policy for Golden Hearts Counseling, PLLC


Effective Date: 7/1/2025

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Golden Hearts Counseling, PLLC ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://goldenheartscounseling.com (the "Site"). By using our Site, you agree to the terms outlined in this policy.

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1. Information We Collect

We may collect the following types of information when you interact with our website:

a. Personal Information:



Name


Email address


Phone number


Information you provide in contact or intake forms


Appointment requests or scheduling information



b. Non-Personal Information:



IP address


Browser type and version


Pages visited and time spent on the site


Cookies and usage data (collected via tools like Google Analytics)



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2. How We Use Your Information

We use the information we collect to:



Respond to inquiries or contact requests


Schedule and manage appointments via SimplePractice or Calendly


Provide access to telehealth services through secure platforms


Improve our website’s performance and user experience


Communicate administrative updates or respond to client needs


Comply with applicable legal and ethical requirements



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3. Confidentiality and HIPAA Compliance

If you are a client of Golden Hearts Counseling, PLLC, your health and personal information is protected by the Health Insurance Portability and Accountability Act (HIPAA). All client health information collected through SimplePractice or during counseling sessions is stored securely and handled in compliance with HIPAA standards. No protected health information (PHI) is collected directly through this website.

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4. Third-Party Services

We use trusted third-party services to facilitate communication and scheduling, including:



SimplePractice: for secure telehealth, client communication, and form completion


Calendly: for initial consultations and scheduling inquiries


Google Analytics: to monitor site performance and visitor behavior



These services may collect or process your data in accordance with their own privacy policies. We do not sell or share your data with third parties for marketing purposes.

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5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

 

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure.

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7. Your Rights

You may have the right to:



Access the personal information we hold about you


Request corrections to inaccurate information


Request deletion of your information, subject to ethical and legal limitations


Withdraw consent to contact or communication



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To exercise any of these rights, please contact us using the information provided below.

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8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Golden Hearts Counseling, PLLC
Email: goldenheartscounseling@gmail.com
Phone: 512-850-6772
Website: https://goldenheartscounseling.com